That's why it's so important to improve processes when they are not working well.
In this article, we'll look at how you can do this. Formal processes – also known as procedures – are documented, and have well-established steps.
You probably use dozens of business processes every day.
For example, you may go through the same steps each time you generate a report, resolve a customer complaint, contact a new client, or manufacture a new product.
If you need to start again from first principles, see our article on Business Process Reengineering When you encounter some of the problems mentioned above, it may be time to review and update the relevant process.
Follow these steps to do this: Once you've decided which process you want to improve, document each step using a Flowchart.
First, make sure that everyone understands what the process is meant to do.
Then, explore how you can address the problems you identified in step 2 (Brainstorming can help here).
It's likely that improving your business process will involve changing existing systems, teams, or processes.
For example, you may need to acquire new software, hire a new team member, or organize training for colleagues.