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As long as you communicate clearly and to the point, don’t hesitate to repeat yourself in different venues.
Your communications efforts will benefit when people feel like you’re genuinely interested in what they have to say. Never assume that saying something once serves as the end-point in the process.
Look for every way possible to impart your key message—through email, newsletter, staff meeting, etc.
But that doesn’t necessarily hold true for the different audiences you address (customers, employees, investors, vendors, etc.).
When composing a message, eliminate any jargon or abbreviations that serve as short-hand in informal conversations, but have no place in communications intended for a larger audience.
Some business leaders err on the side of excess when it comes to communicating with their various teams.
It’s understandable—you want to ensure that people understand the complexities of a business situation and the best way to achieve this goal is by providing a vast amount of information.
Avoid generalizations of how people as a group behave or express themselves.
There’s great value in having a diverse workplace, as long as everyone is treated respectfully.
Gaining loyal customers is just the first step in an effective growth strategy.
For many companies, the hunt is on for individuals who are so taken by their products or services that they are willing...