Many times the problem extends to multiple areas or functions to which the stakeholders, customers, and users are unaware.
They may also be familiar with what is happening on the surface but not necessarily the underlying cause.
A problem statement is a concise description of an issue to be addressed or a condition to be improved upon.
It identifies the gap between the current (problem) state and desired (goal) state of a process or product.
This method, known as the “5 Why’s”, helps drill down to the core problem as many of the experienced frustrations could be mere symptoms of the actual problem.
The information collected from these initial interviews is only one part of problem analysis.
Additionally, the problem statement is used to explain what the expected environment looks like.
Defining the desired condition provides an overall vision for the process or product.
Once this approval is received, the project team reviews it to ensure everyone understands the issue at hand and what they are trying to accomplish.
This also helps define the project scope, which keeps the project concentrated on the overall goal.